Innovating CX in the Wellness Retail Business

Published on March 21, 2025

Alumna Vanessa Chu '11, Co-founder and Senior Advisor at Stretch*d, which offers expert-assisted stretching and flexibility training, transitioned from investment banking to the wellness industry after completing her MBA at CBS.

Returning to participate in Executive Education's Designing Customer Experiences program, Chu shares how the program’s insights and diverse cohort equipped her to enhance CX at Stretch*d, highlighting how the experience shaped her strategic approach and prepared the business for nationwide expansion. Read more.

Vanessa Chu '11

 

 

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